FAQ
Price
1. Will you deduct stone weight while evaluating our gold?
Yes, your jewellery will be valued for stones and gold separately depending on their respective weight in the ornament. This happens because gold and precious stones have different prevailing market rates and hence, have to be valued accordingly.
2. what are the benefits of selling through Jewel Castle ?
JEWEL CASTLE IS A GST REGISTERED SECOND HAND GOLD DEALER,
WE GIVE YOU THE HIGHEST COMMODITY PRICE,
PROFESSIONAL VALUATION,
AND INSTANT PAYMENTS (CASH/ RTGS )
3. Do you charge for purity checking and valuation ?
Estimation is provided free of cost
4. Can we buy the second hand gold ornaments from you?
Yes. There will be unused 916 hallmarked gold ornaments with us. It will be very cheaper when compared to new ornaments. Please send your queries to our whatup number: 9633025916.
Process
1. Do you work on Sundays?
Our office is closed on Sundays.
2. What is your office timings?
We are operational from 9.30 AM to 6 PM.
Please give a call prior to your visit.
3. Where is Jewel Castle located?
Our office is located at SN Junction, Palarivattom, Kochi-682025, Kerala, India.
Land mark - Near Metro pillar No.518
4. Will you RTGS the payment to our account?
Yes. We can transfer the amount to your bank account instantly through RTGS or IMPS.
5. How can you help in releasing our pledged gold?
We assist in releasing pledged gold that is held by banks or other financial institutions. At the time of release, our executive will accompany you to bank and pay the institution holding your gold. Once released, the gold will be valued. Based on the evaluation, we will calculate the final value of your ornments. From that we will reduce the amount paid by us to release the gold and remaining amount will be return back to you.
6. Will you buy diamonds?
No.
7. What kind of ornaments will be accepted?
All gold and silver ornaments, biscuits and coins are accepted for sale.
8. What documents will I require?
Original id/Address proof
- Purchase Bill
- Local Address proof
- Professional id cards
- Pledged slip (If release is involved)
